We, at Velártez, guarantee that all the artworks and art derivatives offered on our webpage, wether originals, prints, and/or limited edition, are in fact works that are either handmade or authorized by the artists themselves in the limitations specified. We maintain close relationships with our artists and have signed contracts which every one of them to secure your interest as our collector. For that, you have the option to choose one of two different certificates of authenticity. You can also, of course, get both certificates.

As mentioned, you can choose one of two certificates or both. One is the original certificate of authenticity, that is issued by the artist. This one comes always with the original artwork itself as it is printed, signed, and added to the delivery by the artist itself. In cases of prints or art derivatives, however, the certificate may reach you separately from the work. This is because the print might be issued and shipped by a third partner while the certificate of authenticity is still sent by the artist. The second, and optional certificate of authenticity is a Tagsmart certificate of authenticity.

Tagsmart Certificates of Authenticity are the most advanced Certificates of Authenticity on the market. Tagsmart is a highly renowned and innovative art player, located in the heart of London. their certificates are a unique and secure document of ownership, a Tagsmart Certificate protects you against fraud and, by fostering trust and credibility in the art market, can add value to your work. Each Certificate contains a host of security features, from encoded cut patterns to invisible proprietary makers, making it the most secure documentation in the art market today. Tagsmart Certificates are printed on high-quality, 270gsm archival paper, and packed in protective envelopes. If a Tagsmart Certificate is available for the work you are purchasing, a button will appear in your basket. Simply click on this to add a Certificate to your order. When you purchase a Tagsmart Certificate it will be dispatched to you separately from the artwork. You may receive emails from Tagsmart inviting you to access additional information about your artwork, including notes on provenance, ownership, condition, and more. This service is free of charge.

We at Velártez grant our customers a 14 days free refund policy. It means that you can claim a full refund on your original artwork acquired if the artwork does not meet your expectation. The Money-back guarantee is granted only on original artworks, whether paintings, drawings, collages, installations, and sculptures. Please note that we do not refund prints, limited edition prints, art derivatives, or lifestyle products as these are manufactured individually upon your specific order. Also, we do not cover the costs of reconsignment.

Prints, limited edition prints, art derivatives, and lifestyle products are excluded from our refund policy because they are manufactured exclusively for you after you have placed the order. If in case of unforeseen events, your delivery reaches you not in unsatisfying conditions, we will steel do our best to remedy the defect.

Should your order exceed a total amount of 500€, shipping will be free of charge for you. Please note that we do not cover the costs of reconsignment.